How can we help?
Email highpointscaling@gmail.com — we read everything and usually reply within one business day.
Fastest route to an answer: tell us your Instagram handle (or the account the extension is running on), the extension version from the Settings tab, and what you saw in the History tab when it went wrong. The send log almost always contains the reason.
Common problems
The sidebar doesn't appear on Instagram
The panel only injects on https://www.instagram.com/*. Check that you're on that domain rather than a shortened or embedded view, then reload the tab. If it still doesn't show, open chrome://extensions, confirm IG Outreach Pro is enabled, and toggle it off and on. Clicking the toolbar icon toggles the sidebar.
A campaign says it's running but nothing is sending
Check these in order:
- Test Mode. If it's on, the campaign walks the whole list and logs what it would have done without sending anything. That's by design — turn it off when you're ready for real sends.
- Daily limit. On the free plan you get 10 messages a day. Once you hit it, the queue waits until the counter resets.
- Break schedule. If the campaign has just hit its break threshold it will pause for the number of minutes you configured.
- The tab. The extension works inside your live Instagram session, so the tab needs to stay open.
Lots of sends are being skipped
Open the History tab and filter by reason. The usual causes are duplicates (you've already messaged that person — memory holds 10,000+ usernames), accounts that can't receive a DM from you, and people who opted out by replying "stop". These skips are the system working, not failing.
My account got a warning or an action block
Stop the campaign immediately and give the account a rest. When you restart, turn on Safe Start, switch the pacing preset to Conservative, lower the hourly cap, and lengthen the break schedule. Automated DMs carry real risk; sending slower is the only lever that reliably reduces it.
Targets aren't loading
Instagram occasionally rate-limits list loading. Wait a few minutes and try again. If you're pulling followers from a very large account, expect it to take a while — and consider a smaller, more specific seed account instead, which usually converts better anyway.
Billing
Pro is $29.99/month, billed by Stripe. Manage or cancel your subscription from the Stripe billing portal, reachable from the Settings tab in the extension. Cancelling takes effect at the end of the current period and your data stays on your device either way.
For refunds, billing errors, or anything you'd rather not do yourself, email highpointscaling@gmail.com from the address on the account.
Deleting your data
Uninstalling the extension clears its local storage — campaigns, templates, lists, counters, logs, everything. To delete the licence record on our server (Google account ID, email, subscription status, Stripe customer ID), email Ahmedkarrar432@gmail.com from the Google account address on file. Full detail is in the privacy policy.
Feature requests and bugs
Send them to highpointscaling@gmail.com. Screenshots of the History tab and a description of what you expected are worth more than anything else you can include.